At MMA2, security of passengers and terminal users is of paramount importance. In addition to the presence of all security agencies and Aviation Security (AVSEC) personnel of the Federal Airports Authority of Nigeria (FAAN), Bi-Courtney Aviation Service Limited also deploys its own well-trained security personnel, who complement the efforts of these statutory security agencies.
Security personnel do not only man beats but also:
- Ensure that terminal users are in safe hands by reducing touting to the barest minimum (zero level)
- Direct passengers to check-in counters and ticketing counter offices.
FINAL DEPARTURE ACCESS CONTROL: BASL’s AVESC personnel ensure that only persons travelling and shop owners at the final departure have access to the sterile area with proper permit.
Bi-Courtney ensures there is orderliness in this area and that travellers complete the screening procedure within the shortest possible time. Passengers are directed to the screening machines and are adequately informed about what to do. These include:
- Removal of all metallic objects, such as wrist watches, belts and keys etc
- Travellers with prohibited items like knife and liquids are advised to check them in
- Liquids above 100ml are confiscated by FAAN security.
PROFILING: Security personnel detect and remove unwanted persons from the facility through profiling. Details are put together by appearance, conduct and interaction with the affected persons.
MANNING OF OTHER ACCESS POINTS TO RESTRICTED AREAS: Such areas include the screening point where access is granted to the apron side. There is an Standard Operating Procedure (SOP) that must strictly be enforced before access is authorised. Most importantly, everyone gaining access tthrough the crew centre to the apron must wear a reflective jacket.
UNAUTHORISED BAG: Any bag temporarily left behind either by a passenger or a tenant is termed unattended baggage. When such baggage is found, anti-bomb personnel are alerted to certify it safe. Such baggage are kept by security until real owners come forward to claim them.
Safety is of great importance to BASL and an integral part of the company’s activities to save lives, protect property, the environment, the corporate image and the integrity of the organisation.
In order to achieve these objectives, we implement the Safety Management System (SMS) in line with standards and regulatory requirements and maintain the four components of the SMS.
We have a comprehensive SAFETY POLICY which states our commitment to the protection and safety of employees and the public. This is endorsed by the management and our commitment to its implementation is sacrosanct.
As part of our efforts to comply with recommended practices and if possible, exceed regulatory requirements, our SMS manual details our systematic approach to managing safely, including organisational structures, accountability, policies and procedures.
This is, however, tailored to the size and complexities of our operations and organisation.
In order to respond effectively and appropriately to emergency in the terminal, there is a document called the Emergency Plan and Procedures Manual approved by the Airport Management and the Nigerian Civil Aviation Authority (NCAA), stating a plan of action to be conducted in a certain order and manner in response to a serious, unexpected and often dangerous situation that requires immediate action.
To mitigate against any incident/accident that could scuttle operations, we have installed firefighting, fire detection and fire protection equipment, such as the hydrant system, sprinkler system, dry riser, fire hose reel, smoke detector, manual call point, fire extinguishers and FM 200 fire suppressant in the terminal to enable us respond appropriately to fire emergencies.
We conduct regular checks and carry out our routine tests to ensure that these equipment are functional, serviceable, adequate and reliable.
During the construction stage, we had in mind the effectiveness of evacuating occupants from the terminal building during any emergency and to ensure that this is done promptly and within the stipulated time. Our emergency exits are marked, easily identified, not obstructed and direct you to a place of absolute safety.
We lay much emphasis on training our personnel who double as FIRST RESPONDERS to operate these equipment. We ensure that only credible and certified organisations are contacted as at when due to train our members of staff on practical firefighting, notwithstanding the memorandum of understanding in force with the Federal Airports Authority of Nigeria (FAAN) and the Airport Rescue Firefighting Service (ARFFS) to provide fire cover for the terminal on a daily basis.
We also have in place medical facilities to respond to health-related emergencies in the terminal. We have a standby ambulance with which to make referrals, if the need arises.
We have an Emergency Operating Centre where emergencies are coordinated.
Various safety committees operating to ensure that hazards are identified and measures taken to correct them are:
Departmental Safety Officers Committee, Terminal Safety Committee and Apron Safety Committee.
BASL places high priority on safety in all aspects of our operations at MMA2. We conduct our operations in a safe and secure manner. We engage in regular inspection of our facilities to ensure they are constantly in reliable and serviceable condition.
As an organisation that recognises the importance of safety, we are committed to the following ideals:
- Practice a safety culture across our entire aviation activities
- Recognise the importance and value of effective safety management and acknowledge at all times that safety is paramount
- Comply with and routinely exceed legislative, regulatory and corporate safety requirements and standards
- Reduce the risks and mitigate the consequences of an accident or incident to as low as reasonably practicable
- Provide our staff with adequate and appropriate information and training to enable them implement safety guidelines and procedure when need arises.
The following facilities are available to implement what we believe in.
CLINIC: BASL provides 24-hour clinical services in a well-equipped and adequately-staffed clinic, strategically located within the terminal. The personnel are well trained to respond promptly to emergencies whenever they occur. This facility is located in the Meeters and Greeters section of the Arrival Hall. Sick or injured person(s) are attended to and stabilised in the clinic before they are referred for further medical attention, when such is required. Passengers with medical needs are encouraged to visit the MMA2 clinic.
Among other facilities, the clinic has a defibrillator and the personnel trained to use it.
AMBULANCE: BASL has a well-equipped and serviceable ambulance that is on standby 24 hours daily. It is stationed unobstructed at the drop-off zone. It is expected to considerably speed up response during medical emergencies.
FIREFIGHTING EQUIPMENT: BASL has gone the extra mile to ensure that MMA2 has excellent fire cover. We have adequate, serviceable and reliable firefighting equipment. The equipment include sprinkler system, smoke and fire detectors, fire hose reel, hydrant, FM 200, and fire extinguishers that are strategically positioned around the terminal building.
DIRECTIONAL AND INFORMATIVE SIGNAGE: We have directional signage that rightly guides and directs passengers and terminal users within the building. Informative signage like emergency notifications and emergency exits are some of the useful guides provided at the terminal.